Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will call or send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable time.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at sales@scalewears.com.

Sale & Clearance items

Regular-priced items may be refunded. Sale & clearance items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@scalewears.com and send your item to:

Scale Wear Design
8346 W Cedar Wapsi Rd.
Cedar Falls. Iowa 50613
Attn: Exchanges

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Scale Wear Design
8346 W Cedar Wapsi Rd.
Cedar Falls. Iowa 50613
Attn: Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Returns & Refunds Policy

Welcome to Scale Wear Design's comprehensive returns and refunds policy. We strive to ensure customer satisfaction with every purchase. This policy outlines our procedures for returns, refunds, exchanges, and special considerations for gifts and shipping returns.

Our commitment to quality extends beyond our products to our customer service. We've designed this policy to be fair, transparent, and easy to understand. Please read through the following sections carefully to familiarize yourself with our processes and requirements.

Return Process

Initiating a return with Scale Wear Design is a straightforward process. To begin, please contact our customer service team via email or phone. We'll guide you through the necessary steps, including providing you with a return authorization number and shipping instructions.

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. We aim to process all returns within 5-7 business days of receipt. You'll be notified via email once your return has been processed and your refund or exchange has been initiated.

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